Terms & Conditions

Last updated: August 2026

Please read these Terms & Conditions carefully before using the Joytot website or placing an order. By accessing our website or making a purchase, you agree to be bound by these terms.

1. About Us

Joytot is an online retail store. For any enquiries, please contact us at support@joytot.com.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not misuse our website by introducing viruses or other harmful material, or attempt to gain unauthorised access to our systems.

3. Orders & Contract

When you place an order, you are making an offer to purchase the product(s). We reserve the right to accept or decline any order. A contract is formed when we send you an order confirmation email. We reserve the right to cancel an order at any time if we are unable to fulfil it, in which case a full refund will be issued.

4. Pricing & Payment

All prices are displayed in EUR and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. Payment must be made in full at the time of ordering. We accept major credit/debit cards and other payment methods listed at checkout.

5. Shipping & Delivery

We aim to dispatch orders within 1–2 business days. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by third-party carriers or customs processes. Please refer to our Shipping Information page for full details.

6. Returns & Refunds

We offer a 14-day return policy from the date of receipt. Items must be unused, in their original condition and packaging. To initiate a return, please contact us at support@joytot.com. Refunds will be processed within 5–7 business days of receiving the returned item. Please refer to our Returns Policy for full details.

7. Product Information

We make every effort to display our products accurately. However, we cannot guarantee that your device's display of colours and images is accurate. Product descriptions are provided for guidance only. All Joytot products comply with applicable safety standards.

8. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Joytot and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Joytot shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability to you shall not exceed the amount paid for the relevant order.

10. Privacy & Cookies

Your use of our website is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms & Conditions by reference.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the new terms.