Returns Policy

Last updated: August 2026

At Joytot, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

14-Day Return Policy

You have 14 days from the date you receive your order to request a return. To be eligible for a return, your item must be:

Unused and in the same condition as when you received it
In its original packaging
Accompanied by proof of purchase (order confirmation email or receipt)

Non-Returnable Items

The following items cannot be returned:

Items that have been used, damaged, or altered after delivery
Items returned after the 14-day return window
Personalised or custom-made items
Perishable goods
Downloadable or digital products

How to Start a Return

To initiate a return, please follow these steps:

Contact us at support@joytot.com within 14 days of receiving your order.
Include your order number, the item(s) you wish to return, and the reason for the return.
Our team will respond within 2 business days with return instructions.
Pack the item securely and send it to the address provided by our team.

Return Shipping Costs

Unless the item is faulty or incorrect, the cost of return shipping is the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a refund will be processed to your original payment method within 5–7 business days. Please note that it may take additional time for your bank or card provider to process the refund.

Exchanges

If you would like to exchange an item for a different size or product, please contact us at support@joytot.com. Exchanges are subject to stock availability.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery at support@joytot.com with your order number and a photo of the issue. We will arrange a replacement or full refund at no additional cost to you.

Your Statutory Rights

This Returns Policy does not affect your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.